Refund & Cancellation Policy
Last updated: 6 August 2026
Overview
This policy explains how refunds and cancellations work for Furrever pre-bookings and orders placed through our website. Furrever is operated by Locapaw Technologies Pvt Ltd.
Pre-booking refunds
Pre-booking amounts are fully refundable until your order is shipped. If you change your mind before dispatch, contact us and we will process a full refund to your original payment method.
Cancelling a pre-booking
You may cancel your pre-booking at any time before shipment at no charge. Once cancelled, your spot is released and any amount paid will be refunded as described below.
Refund processing
Approved refunds are processed within 7–10 business days. Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.
After shipment
Once your Furrever collar has shipped, standard order terms apply. Devices carry a 12-month limited warranty against manufacturing defects. For post-delivery concerns, contact us and we will help you with the appropriate next steps.
How to request a refund or cancellation
To cancel a pre-booking or request a refund, contact us at kevin@furrever.io or call 9686660425. Please include your name, email and order or pre-booking details so we can assist you quickly.